FAQs
GUIDE
CONTACT INFO
What is your mailing address?
407 N Pacific Coast Highway, Suite #376
Redondo Beach, CA 90277
What is your phone number?
Our telephone number is (800) 848-1226
Can I text you?
Absolutely! Text us and request a call back or a shipping confirmation at (559) 472-6151
Which is quicker, calling or emailing?
Emailing us at info@SpecializedTraining.com is generally a bit faster
What is your FID#?
Our EIN# is 88-0271253. If you need a W-9, please email us at info@SpecializedTraining.com
EMAIL LIST
How do I add myself to the e-mail list?
Click on “Contact Us” on the menu in the header, fill out the form and you’ll be added to our e-mail list. If you order something from us, you will automatically be placed on the e-mail list. Be sure to add SpecializedTraining.Com to your Safe Senders list.
How do I remove myself to the mailing list?
Click on “Contact Us” on the menu in the header, fill out the form and indicate that you would like to be removed from our mailing list. Please allow 1 week to be removed.
LIVE & VIRTUAL TRAININGS / WORKSHOPS
What is the cancellation policy?
All cancellations must be made via email at least one week in advance of the first day of a training if requesting a refund. Cancellation made within the one-week window will be partially refunded, with the remaining balance provided as a Specialized Training Services credit
What happens if a training has to be cancelled by Specialized Training Services?
You will be offered a 100% refund or a 115% credit toward future purchases, trainings, etc.
CANCELLATION
What is the cancellation policy?
All cancellations must be provided in writing. The policy is clearly stated on every program brochure and on our website for the program in question. Please check these two locations for the cancellation policy for that particular meeting. What happens if a meeting has to be cancelled by STS?
CONTINUING EDUCATION
How many CEUs will I receive?
Continuing Education Units will vary depending upon the training, but are commonly counted at 7 hours per day. Contact us at info@specializedtraining.com with any questions about a specific training or workshop.
ORDERING
How do I order?
You may place an order with us via this website, phone or mail.
Phone: Call 1-800-848-1226 or 1-559-472-6151
Mail: Send your purchase order to Specialized Training Services, Inc. at 407 Pacific Coast Highway, Suite #376, Redondo Beach, CA 90277. Please allow ample time for mail and processing.
What is the tax rate?
For orders in California, 9.5% sales tax will be added to your order.
SHIPPING
How are products shipped?
All products are shipped the same or next business day from our shipping location in central California.
What is the estimated delivery time?
ï Standard domestic shipping is done with Media Mail. Media Mail is not guaranteed and can take up to 2 weeks in some cases. Media Mail is not available outside the USA
ï Priority shipping within the United States takes 2 or 3 days depending on your location.
ï For Overnight service or for a request to use UPS or FedEx, please contact us at (800)848-1226 for cost and availability.
How do I track my order?
If you don’t receive a tracking number via email, please email us at info@specializedtraining.com and we’ll provide it to you.
PAYMENT
What payment methods do you accept?
We accept credit cards, personal and business checks as well as purchase orders from reputable companies inside the USA.
Credit Cards: The credit cards we accept are Visa, MasterCard and Discover. We do not accept American Express and cannot process your order with this card and will have to wait to ship until we have another form of payment.
Checks: Company and Personal checks are accepted. A $25.00 fee will be charged for any bounced check.
Purchase Orders: Purchase orders are only accepted from reputable U.S. companies.
INTERNATIONAL ORDERS
What will shipping cost?
It is very difficult to determine how much shipping will cost since the rates vary so much depending on the destination and the weight. Please allow more time on international orders so that we can research how much shipping will cost.
How long will an international order take to arrive?
This is also very difficult to determine. Depending on the service used and how long customs service can take, some shipments will take close to a month. Contact us via phone or email so that we can research the estimated shipping time.
Do you accept foreign Purchase Orders?
No. All foreign orders must be prepaid and checks must be drawn from a U.S. bank in U.S. dollars.
OTHER
Can I order a desk copy?
In some cases. Desk copies can be provided to verified instructors in institutions of higher education. Desk copies are only available for STS-published titles.
What happens if my order, or part of it, is backordered?
Depending on the status of the backorder, we may wait to ship the whole order at one time or we may split the order up and make separate shipments. Your order will not be charged until it is shipped, and we will notify you if the order is expected to be held up for more than a few days.
Can I return all or part of my order?
We will gladly accept returns and pay for return shipping if we made an error. Returns must be authorized prior to the return. Returned items must be in new, re-sellable condition. Please contact us at info@specializedtraining.com about any desire to return something to us. When we authorize a return, we will email you a pre-paid shipping label.
