FAQs

CONTACT INFORMATION

What is your mailing address?
407 N Pacific Coast Highway, Suite #376
Redondo Beach, CA   90277

What is your phone number?
Our telephone number is (800) 848-1226

Can I text you?
Absolutely! Text us and request a call back or a shipping confirmation at (559) 472-6151

Which is quicker, calling or emailing?
Emailing us at info@SpecializedTraining.com is generally a bit faster

What is your FID#?
Our EIN# is 88-0271253. If you need a W-9, please email us at info@SpecializedTraining.com

EMAIL LIST

How do I add myself to the e-mail list?
Click on “Contact Us” on the menu in the header, fill out the form and you’ll be added to our e-mail list. If you order something from us, you will automatically be placed on the e-mail list. Be sure to add SpecializedTraining.Com to your Safe Senders list.

How do I remove myself to the mailing list?
Click on “Contact Us” on the menu in the header, fill out the form and indicate that you would like to be removed from our mailing list. Please allow 1 week to be removed.

LIVE & VIRTUAL TRAININGS / WORKSHOPS

What is the cancellation policy?
All cancellations must be made via email at least one week in advance of the first day of a training if requesting a refund. Cancellation made within the one-week window will be partially refunded, with the remaining balance provided as a Specialized Training Services credit

What happens if a training has to be cancelled by Specialized Training Services?
You will be offered a 100% refund or a 115% credit toward future purchases, trainings, etc.

CANCELLATION

What is the cancellation policy?
All cancellations must be provided in writing. Cancellations made 30 days or more in advance of the event will be refunded entirely. Cancellations made 15 to 29 days prior to the event will be refunded less a 10% fee. Cancellations made within 14 days of the event will be refunded less a 15% fee. Fees will be waived if you opt for in-store credit in lieu of a refund. Refunds will be made to the original payment method.

What happens if a meeting has to be cancelled by STS? Cancellations made by Specialized Training Services, Inc. will result in either a full refund of the purchase price or an in-store credit of 110% of the purchase price.

CONTINUING EDUCATION

How many CEUs will I receive?
CE credit is awarded on a pro-rated basis of 1 CE credit hour per hour. Participants must be present/engage in the entire CE activity to be awarded CE credit. For questions about Continuing Education matters, including missing certificates and purchases made via the old website, please email us at ContinuingEducation@SpecializedTraining.com.

ORDERING

How do I order?
You may place an order with us via this website, phone, email or mail.

Phone: Call 1-800-848-1226 or 1-559-472-6151

Email: Contact us at Info@SpecializedTraining.Com

Mail: Send your purchase order to Specialized Training Services, Inc. at 1927 N. Oxford Ave., Clovis, CA., 93619. Please allow ample time for mail and processing.

What is the tax rate?
For orders in California, 9.5% sales tax will be added to your order.

SHIPPING

How are products shipped?
All products are shipped the same or next business day from our warehouse location in Central California.

What is the estimated delivery time?

  • Standard domestic shipping is done with Media Mail or UPS. Media Mail is not guaranteed and can take up to 2 weeks in some cases, though generally closer to 1 week for a cross-country trip. Media Mail is not available outside the USA
  • Priority shipping within the United States takes 2 or 3 days depending on your location.
  • For Overnight service, please contact us at info@specializedtraining.com for cost and availability.

International Orders

We gladly accept international orders. When ordering with a credit card, however, we find there are often “Address-related Issues” that will cause our payment gateway to decline the payment. If this happens, we recommend paying via PayPal or contacting us at info@SpecializedTraining.com for a private payment link.

  • Standard international shipping is done with UPS or DHL, depending upon location. Priority international shipping is available, but not guaranteed. STS does not assume responsibility for items held up in customs or for any customs related fees incurred after an order ships.
  • If you have any questions or encounter any difficulty placing a domestic or international order, please contact us at (800) 848.1226 or at info@SpecializedTraining.com.

How do I track my order?
If you don’t receive a tracking number via email, please email us at info@specializedtraining.com and we’ll provide it to you.

PAYMENT

What payment methods do you accept?
We accept credit cards, personal and business checks as well as purchase orders from reputable companies inside the USA. We also accept PayPal, Zelle and ACH. Contact us for ACH information.
Credit Cards: The credit cards we accept are Visa, MasterCard, American Express and Discover.
Checks: Company and Personal checks are accepted. A $45.00 fee will be charged for any checks returned unpaid.
Purchase Orders: Purchase orders are only accepted from U.S. companies.

OTHER

Can I order a desk copy?
In some cases. Desk copies can be provided to verified instructors in institutions of higher education. Desk copies are only available for STS-published titles. 

What happens if my order, or part of it, is backordered?
Depending on the status of the backorder, we may wait to ship the whole order at one time or we may split the order up and make separate shipments. Your order will not be charged until it is shipped, and we will notify you if the order is expected to be held up for more than a few days.

Can I return all or part of my order?
We will gladly accept returns and pay for return shipping if we made an error. Returns must be authorized prior to the return. Returned items must be in new, re-sellable condition. Please contact us at info@specializedtraining.com about any desire to return something to us. When we authorize a return and it is due to our mistake, we will email you a pre-paid shipping label. If the return is not a result of our error, the customer is responsible for shipping the merchandise back and only the purchase price (and tax, if applicable) will be refunded.